Service Technician

Salary:
Competitive

Shifts / Hours: Monday to Thursday 9.30am to 6pm - Friday - 10.30am - 6pm

Job Description:

Service Technician

Main responsibilities

Providing technical support via phones
Receive and manage incoming service requests and dispatch technical engineers, prioritising as necessary to meet the needs & requirements of different clients.
Process technical engineer’s callouts, via Salesforce, review of the technical engineer’s documentation & assuring all requirements are met to then proceed with payment to the technical engineers.
Management of all customer data, ensuring that all records are accurate & consistently updated.
Answering queries related to technical faults, spare parts, documentation via a shared mailbox alongside own personal mailbox Supporting the Regional Technical Managers with in a variety of projects.
Assisting the Regional Technical Managers in the Workshop and customer site visits.
Working closely with the Customer Service team in arranging installations
Maintaining a small amount of stock held at the office, ensuring the correct processes are followed and the stock system is accurate to that of physical stock held.

Experience and Skills

Technically competent with previous hands-on fault diagnosis and repair experience of mechanical or electrical equipment.
Technical support/help desk experience.
Previous administrative experience
Holding electrical and/or mechanical engineering qualification would be advantageous.
Experienced in Microsoft Office

Personal Attributes

Self-driven, independent personality with lots of enthusiasm and a desire to learn, grow and progress.
Customer focused, with excellent interpersonal communication skills.
Strong organisational and time management skills.
Clear Attention to detail.
Excellent analytical & problem-solving skills.
Team player who will be able to work alone or as part of a successful technical support team.

Quest Employment acts as an employment agency for permanent recruitment and as an employment business for temporary recruitment.

Date Advertised: 24 March 2025
Date Closes: 08 May 2025

Please Contact: Hayley Mitchell

Apply now