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Quest Employment

Service Administrator

Job Title / Position: Service Administrator
Job Ref no: AdminManch

Position Type: Temporary On Going

Branch Location: Recruitment agency in Stoke

Work Location: M17, Manchester

Salary:
£25,000 per annum

Shifts / Hours: Monday to Friday 8.30am to 5pm

Job Description:

About the Role:

We are seeking a highly organized and dedicated Service Admin to join our team. The ideal candidate will provide key administrative support to the Operational team, ensuring the smooth running of day-to-day operations and delivering exceptional customer service. This is an excellent opportunity to join a company focused on dynamic growth and customer satisfaction.

Shift Patten 

  • Monday to Friday (office based) 
  • 8.30am to 5Pm 

Main Purpose of the Job:

  • Liaise with operational personnel to ensure all systems are updated.
  • Manage all administrative activities for the department.
  • Develop and maintain positive relationships with customers.
  • Minimize invoice queries and investigate any credit requests.
  • Ensure data input is accurate and completed promptly.
  • Complete all end-of-week checks before the monthly invoice run.

Main Tasks and Activities:

  • Resolve customer missed collection queries promptly.
  • Handle customer invoice queries efficiently.
  • Ensure accurate data entry into IT systems.
  • Record gains and losses on the depot progress spreadsheet.
  • Manage emails effectively, ensuring they are dealt with and filed away on time.
  • Keep Helpdesks clear or in progress by the end of each day.
  • Update reception with relevant service issues (e.g., vehicle breakdowns).
  • Inform key accounts of service issues affecting their customers.
  • Contact missed customers to explain the reason for the missed collection and confirm a rescheduled day.
  • Ensure all routes are in order and report any non-compliance by drivers to the Service Administrator.
  • Manage delivery and collection tickets, keeping customers informed about their delivery date and first collection day.

Skills and Experience:

  • Strong administration skills.
  • Competent in the use of Microsoft applications.
  • Excellent customer service skills.
  • A team player with the ability to work on your own initiative.

If you are interested in these exciting opportunities, then please apply with a full up to date CV.

We are working as a recruitment business for this role.

Quest Employment acts as an employment agency for permanent recruitment and as an employment business for temporary recruitment.

Quest Employment acts as an employment agency for permanent recruitment and as an employment business for temporary recruitment.

Date Advertised: 14 April 2025
Date Closes: 14 May 2025

Please Contact: [email protected]

Apply now