Engineering Support Engineer – Like Fixing Things and Flying Places? This One’s for You

Based in Bourne, Lincolnshire area

Travel Required: Often, and sometimes at short notice
Salary £45k pa

What’s the Gig?

This isn’t your average support role. We’re looking for someone who enjoys getting to the root of a technical problem, whether it’s via phone, remote login, or while standing on-site somewhere far from home. As an Engineering Support Engineer, you'll be the steady hand when things go sideways — and the helpful voice when things go right.

Expect plenty of variety, global adventures, and the satisfaction of solving real problems for real people.

Please note – this is not an IT support role!!

What You’ll Actually Be Doing (No Fluff)

• Supporting customers by phone, email, remote connection, or on-site — whatever it takes

• Diagnosing and repairing complex electrical and mechanical systems down to component level

• Troubleshooting issues with these systems

• Reading wiring diagrams or ladder logic

• Uploading/downloading PLC code

• Diagnosing sensor, actuator, or signal failures

• Explaining what went wrong in terms your client can actually understand

• Travelling worldwide for commissioning, testing, training, and maintenance

• Writing reports, risk assessments, and documentation that actually make sense

• Logging service activity and resolutions in the system from start to finish

• Collaborating with technical and commercial teams to improve products and identify future opportunities

What We’re Looking For

• Level 3 or equivalent in Electrical Engineering

• Proven experience in a service engineering role, including fieldwork

• Strong understanding of PLC, SCADA, DCS, HMI etc

• Comfortable using MS Office and service management software

• Clear communicator — written and verbal

• Full UK Driving Licence and valid passport (you’ll need both!)

What You’re Probably Like (If This Role Fits)

• Calm under pressure, even when the problem is complex and the deadline is tight

• Practical, adaptable, and unfazed by changing schedules or short-notice travel

• Someone who can work independently but still plays well with others

• Organised enough to document everything without needing to be asked twice

• You like things done properly, but you’re not afraid to roll up your sleeves to figure it out along the way

What You May Not Like (Honesty Hour)

• Travel isn’t just a perk — it’s a big part of the job. Sometimes it’s planned, sometimes it’s last minute, and occasionally it involves weekends. If you prefer a 9-to-5 with zero surprises, this might not be your thing.

• This is hands-on technical work. If you're not keen on diagnosing faults in the field or getting your hands dirty, this role probably won’t excite you.

• There’s admin. Logging jobs, writing reports, documenting risk assessments — it's essential, not optional.

• You’ll be the face of the service team, often working solo in high-pressure environments. If you need constant team backup, this could feel isolating.

• Sometimes things don’t go to plan. Flights get delayed. Equipment doesn't behave. Flexibility and resilience are part of the deal.

Why This Role?

• Work on cutting-edge technical systems that actually make an impact

• Travel, troubleshoot, and see the direct results of your work

• Join a team that values integrity, quality, and good humour

• Every day is different — and never dull

Ready to Go?

If this sounds like the kind of challenge that motivates you (warts and all), we’d love to hear from you. Bring your experience, your tools, and your passport. We’ll bring the opportunities.

PLEASE MAKE SURE YOU CAN ANSWER YES TO THE FOLLOWING:

• Do you hold a Level 3 in Electrical Engineering?

• Are you able to travel globally ?

• Do you have experience in systems such as SCADA PLC etc?