Job description

Bilingual Customer Service Representative (German/English)

£26,000 - £28,000

Hybrid - 3 days in the office, 2 from home | Huntingdon

Monday to Friday, 8am-4pm

The Role

This isn’t your average “answer the phone and pass it on” kind of job. As a Bilingual Customer Service Representative, you’ll be right at the heart of keeping customers happy - solving problems, answering queries, and making sure everything runs smoothly from order to delivery. You’ll work closely with colleagues across customer success and production, so you’ll always know what’s happening behind the scenes and how to get things sorted quickly.

What You’ll Be Doing

Responding promptly to customer enquiries by phone and email (in German and English)
Following up to make sure issues are properly resolved - no dropping the ball here
Educating customers on product features so they get the most out of what they buy
Handling complaints professionally and escalating the tricky ones where needed
Keeping records accurate and up to date in CRM systems (Salesforce & Freshdesk)
Uploading files, building documents, and placing orders on the company website
Working with internal teams in warehousing, finance, and production to keep processes smooth
Coordinating with external partners on outsourcing, delivery, and export hiccups
Meeting performance targets around response times and customer satisfaction

What You’ll Need

Fluency in German and English (spoken and written)
Excellent communication skills with customers and colleagues alike
Previous customer service experience (ideally 2+ years)
Ability to stay calm when things get busy - resilience is key
A positive, problem-solving attitude with a “right first time” mindset
Target-driven without losing sight of the human side
Strong time management and organisation skills
Accuracy, attention to detail, and solid PC literacy (Microsoft packages included)

What You Might Not Like

The pace is quick, priorities can change, and you’ll need to adapt
Hybrid means you’ll be in the office 3 days a week — it’s not a fully remote role
It’s performance-driven, so you’ll be measured on response times and customer satisfaction

What To Do Next

If you’re fluent in German and English, love helping people, and can keep your cool under pressure - this could be your next move. Apply today and let’s talk.